ISO 20000 Internal Auditor Professional Certification (I20000IA)
$110.00
Sales Tax Included
This certification will provide you with the fundamental knowledge and skills to perform as an Internal Auditor in accordance with ISO/IEC 20000, the international standard for Service Management Systems (SMS). This standard establishes the requirements that service providers must meet to plan, implement, operate, monitor, review, and improve an SMS, covering all stages of the service lifecycle: from design and transition to delivery and continual improvement. It also promotes an integrated, process-based approach focused on ensuring compliance with service agreements and generating value for both the customer and the organization.
Quantity
In addition, it will allow you to:
- Learn about the structure and requirements of the standard, including the design, transition, delivery, and improvement of services to meet agreed service requirements.
- Conduct effective audits of Service Management Systems.
- Become certified as an Internal Auditor under the ISO 20000 standard.
- Access a professional development pathway that will allow you to progress toward certification as an ISO 20000 Lead Auditor (I20000LA).
Learning objectives
- Understand the structure, principles, and requirements of the ISO/IEC 20000 standard.
- Understand the principles of IT service management.
- Adopt the requirements for an effective ISO 20000 audit.
- Know and recognize the key stages of the audit process.
- Understand the requirements for pre-audits, formal certification, and surveillance audits.
Audience
- Individuals interested in monitoring the effectiveness of IT management system implementations.
- Professionals interested in auditing IT service management systems.
- Members of quality, IT, operations, and compliance teams.
- Individuals who wish to become ISO/IEC 20000 Internal Auditors and enhance their professional profile.
This certification program includes:
• Downloadable study materials and support questions to help you prepare for the exam.
• Access to the certification exam. This access will be granted through an activation code sent to you via email within 1 to 5 business days.
• A Credly digital badge, which will allow you to recognize and validate your certification worldwide. For more information about Credly and its digital badges, check the exam instructions page.
• You will have two attempts to pass the exam. If you fail the first attempt, check the exam instructions page.
• Once you pass the certification exam, it will be valid for a period of 3 years. *check the exam instructions page for all relevant instructions on how to take the certification exam.
Changes and Returns
• Once certification activation codes are generated and sent, they cannot be canceled, voided, or refunded.
• Similarly, once codes are programmed or assigned to a specific certification, they cannot be changed to another certification.
• Therefore, returns or exchanges are not possible due to the nature of the product, as the activation code generation process begins at the time of purchase.