ISO 20000 Lead Auditor Professional Certification (I20000LA)
$110.00
Sales Tax Included
This certification will provide you with the knowledge and skills necessary to audit a Service Management System (SMS) based on the international standard ISO/IEC 20000. You will learn to plan, implement, and manage internal and external audits, interpret the standard's requirements, and develop strategies for the continuous improvement of IT services.
Quantity
In addition, it will allow you to:
- Evaluate compliance with service management processes and identify areas for improvement.
- Ensure that operations comply with international standards.
Learning objectives
- Understand the principles and requirements of the ISO/IEC 20000 standard for IT service management.
- Develop the skills to plan, conduct, and lead internal and external audits.
- Evaluate the effectiveness of a Service Management System (SMS) and identify opportunities for improvement.
- Interpret and apply the key terms and definitions of the ISO/IEC 20000 standard.
- Prepare clear and effective audit reports, detailing findings and recommendations.
- Ensure continuous improvement by identifying and correcting nonconformities.
Audience
- IT auditors and IT service auditors
- IT Service Managers
- Service management consultant
- Compliance and governance professionals
- Operations and continuous improvement managers.
This certification program includes:
• Downloadable study materials and support questions to help you prepare for the exam.
• Access to the certification exam. This access will be granted through an activation code sent to you via email within 1 to 5 business days.
• A Credly digital badge, which will allow you to recognize and validate your certification worldwide. For more information about Credly and its digital badges, check the exam instructions page.
• You will have two attempts to pass the exam. If you fail the first attempt, check the exam instructions page.
• Once you pass the certification exam, it will be valid for a period of 3 years. *check the exam instructions page for all relevant instructions on how to take the certification exam.
Changes and Returns
• Once certification activation codes are generated and sent, they cannot be canceled, voided, or refunded.
• Similarly, once codes are programmed or assigned to a specific certification, they cannot be changed to another certification.
• Therefore, returns or exchanges are not possible due to the nature of the product, as the activation code generation process begins at the time of purchase.